Slowly the battery indicator began to shrink and no matter what I did I could not get my Nexus 7 to start charging. It was as if it had decided to slowly commit suicide and mock me throughout the process. I desperately tried different combinations of power adapters, cables, (including the original Nexus 7 charger and others) and outlets with no luck. Finally, with about 5% battery remaining I decided to call Google. I made sure to retain enough power on the device so that I could wipe it before returning it to Google.
Google Support utilizes the call back feature that is available in Google Voice. I entered my name, email, and call back number, along with a brief description of the problem on the web page, and in a matter of seconds I received a call on my phone from Google. The support person asked me whether I tried various combinations of power adapters, as I had already done, but did not spend too much time troubleshooting and went straight to the return authorization process. I think the call back feature is much better than having to wait on hold listening to bad music, although I realize that if Google Support was busy the return call would not have been so fast.
I was sent an email with a link to order a replacement device at Google Play, along with the RMA information and a UPS shipper. The broken Nexus 7 needs to be received by Google within 21 days or they will charge my credit card for the full price of the replacement unit. When I went through the process of ordering the device on Google Play I was required to provide my credit card number, Google places a “hold” on the $249 price and will release it once it receives the defective unit and determines the problem is covered by their warranty.
The replacement Nexus 7 arrived two days later and the next day I shipped the defective device back to Google. The entire return process was painless, but the rebuild of the new Nexus 7 took more work than I expected because none of the apps that I use were automatically restored to the device. Fortunately, the Play store tracks all the apps that I install so it was a simple matter of going down the list and selecting the ones to install. I am not upset that the Nexus 7 failed, in fact, I am a bit surprised that given the high number of different devices that I have used throughout the years this is one of the first device failures that I have experienced.